FAQs

Need answers? If you can’t find them here, contact us for more information.

Where do you deliver to?
We currently deliver orders domestically within Australia but cannot deliver to a Parcel Locker or PO Box due to restrictions by our courier service.

What are the delivery costs?
We offer a flat rate standard shipping of $11.00 plus we have Free Delivery Fridays for certain areas and Local Pickup available. See Delivery / Shipping for more information.

How do I place an order?
You can order online via our website, email your order to hello@birdandbeecandles or message us via our Facebook page.

How long will it take for my order to arrive?
We estimate that your order is delivered within 5-7 business days from purchase. If any products are out of stock, we will contact you within 24 hours, advising you of any delays.

Can I return my order if I’m not happy with it?
To receive a full refund, we ask that you please return your product(s) within 14 days of purchase. Please also send us an email at hello@birdandbeecandles to let us know. You must send your Bird and Bee Candle back in original, undamaged condition and we’ll happily arrange a refund or exchange for another product.

Unfortunately, we are not able to reimburse you for any shipping charges incurred when returning your product(s).

What are the candles made of?
Our candles are made from certified kosher and vegan soy wax and use high quality Australian made fragrance blends and essential oils that are cruelty-free and free from phthalates and petrochemical by-products. We do not use colourants or dyes in our candles and the finished product is a beautiful creamy, white colour. Soy wax burns at a cooler temperature than other waxes and, as such, is a perfect choice for a long burning candle.

How much burn time can I expect?
Our candles will burn for 40-50 hours.

What are the important safety issues?
– Always place your candle on a heat resistant surface and never leave it unattended. Keep your candle away from children, curtains, animals and anything flammable.
– It is not recommended to burn your candle for longer than four hours at a time.
– Use a candle snuffer to prevent wicks from drifting off-centre and to avoid wax splash. This will help to maximise the candle’s burn time. Blowing out a candle is not recommended as the liquid wax may splatter and the wick may continue to glow and emit smoke.

How do I reduce candle smoking?
Candles should have their wicks trimmed to about 5mm every time before burning (and have all debris removed). Black residue may transfer if wicks are not trimmed. Remove any residue with a clean, wet cloth when candle is unlit.

How should I store my candles?
Store your candles in a cool, dark and dry place and keep like scents together. Candles have different melting points, so never leave candles in your car on warm days or in direct sunlight.

Are refills available?
Yes! We can refill your candle with the same scent for a reduced cost provided you return the container to us, or one of our drop-off depots, in good, undamaged condition. Refills will be poured once per month.